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We have seen a lot of fake COD orders in India. So, to prevent the same we came up with this feature. With this feature enabled, your customers would have to verify their COD orders on the Thank you page. Any order for which the customer doesn't verify their COD order will show up with Shopflo_phone_unverified tag so that you can reach out to that customer and check if they actually want this order.
Please note: Once the customer verifies their COD order with an OPT, we mark them as a genuine customer and do not send the OTP for their next COD orders.
This feature is used to convert COD orders to Prepaid by incentivising the customers. This helps in decreasing your RTO by converting a COD order to Prepaid by giving a discount to the customer.
Please note - This COD to prepaid conversion nudge will show up to the customers on the Thank you page after placing a COD order. If the customer opts for it, the COD order will be cancelled and a new Prepaid order will be placed automatically.
How to configure COD to Prepaid conversion discount?
This tab redirects you to the Shipping zones tab to enable/disable COD for a particular shipping rate and add additional charges for COD orders if any.
We can block COD option for the customers with customer tags. You can create a tag on Shopify and assign that tag to those customer for whom you want to block COD & share the name of the tag with us on [email protected]
We will get these customers blocked from backend for placing COD orders.